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Black hooded tulle cape
Write a review
Tax included.
Shipping calculated at checkout.
Materials
-
tulle
Description
Gorgeous sheer black hooded cape made of tulle. It will make every your look mysterious and luxurious.
The cape will be perfect for complementing your fantasy or gothic dress.
It is possible to recreate this cape with other materials and coloring, just write to us, and we will choose the best fabric special for you.
The standard back length is 55 inches (140 cm). If you want more or less, please, write to us.
The cape is made to order
|
From Ukraine |
Ready to dispatch in 2–3 weeks |
Returns and exchanges accepted____________________________________________________
♥See all our Coats&Jackets collection
♥ Check out our store on Etsy
____________________________________________________
=SHIPPING=
We provide Standart airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
=CUSTOM ORDERS=
It is possible to recreate this cape with other materials and coloring (text us for details).
If you have any questions or would like to place a custom order, don’t hesitate to write to us here on Etsy or directly at dressartmystery [!at] gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Georgian styled coat
Write a review
Tax included.
Shipping calculated at checkout.
Materials
-
costume fabric, cotton, viscose, steel bones
Description
One more elegant design inspired by the “Poldark” series. This coat was tailored from the rich burgundy costume fabric. It is extended with shaping steel bones and cotton or viscose linen.
In pair with our light-blue rococo dress, it would become the best outfit for an upper-class lady from the 18th century. But if you order it separately, it still would look breathtaking.
The coat is made to order.
|
From Ukraine |
Ready to dispatch in 6–8 weeks |
Returns and exchanges accepted____________________________________________________
♥See all our Coats&Jackets collection
♥ Check out our store on Etsy
____________________________________________________
Please let us know your measurements:
- biceps circumference
- full height from head to toe;
- lengths from waist till floor;
- the size is chosen from the size chart below:
Size XS
Bust - 30 3/4" - 31 1/2" (78-80 cm)
Waist - 22 3/4" - 23 1/2" (58-60 cm)
Hips - 33 3/4" - 34 1/2" (84-88 cm)
Size S
Bust - 33 3/4" - 34 1/2" (84-88 cm)
Waist - 25 1/4" - 26 3/4" (64-68 cm)
Hips - 36 1/4" - 37 3/4" (92-96 cm)
Size M
Bust - 36 1/4" - 37 3/4" (92-96 cm)
Waist - 28 1/4" - 29 3/4" (72-76 cm)
Hips - 39 1/4" - 40 3/4" (100-104 cm)
Size L
Bust - 39 1/4" - 40 3/4" (100-104 cm)
Waist - 31 1/2" - 33" (80-84 cm)
Hips - 42 1/2" - 44" (108-112 cm)
Size XL
Bust - 42 1/2" - 44" (108-112 cm)
Waist - 34 1/2" - 36 1/4" (88-92 cm)
Hips - 45 1/2" - 47 1/2" (116-120 cm)
EXTRA CHARGES:
Sizes from XS to XL = standard price (+$50 for individual measurements)
Sizes from XXL to ... = +30% extra charge (individual measurements included).
Extra charges are applied because we make significant changes in the construction, it takes more time and materials for its production. These customizations are individual and result in better fit and support provided by the gown.
Attention! We can repeat this model only with other buttons.
Please pay attention that costume colors can differ in real life. It depends on the settings on your phone/laptop.
If you have any questions or would like to place a custom order, don’t hesitate to write to us here or directly at dressartmystery@gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Medieval velvet houppelande
Write a review
Tax included.
Shipping calculated at checkout.
Materials
-
cotton velvet, linen
Description
A classical houppelande: majestic outer garment from the far 15th century made of deep emerald velvet. Flared sleeves, collar, and voluminous skirt - everything in it is showing off an original Middle Ages flavor.
The outfit is accomplished with a belt and a lacing edged with beads on the front side. The headdress and underdress aren't included in the costume. But you can order the underdress in our store.
Houppelande would become your best look for Middle Ages historical events or LARP and fantasy photoshoots.
The garment is made to order.
|
From Ukraine |
Ready to dispatch in 6–8 weeks |
Returns and exchanges accepted____________________________________________________
♥See all Fantasy collection
♥See all Coats&Jackets
♥ Check out our store on Etsy
____________________________________________________
Please let us know your measurements:
- biceps circumference
- full height from head to toe;
- lengths from waist till floor;
- the size is chosen from the size chart below:
Size XS
Bust - 30 3/4" - 31 1/2" (78-80 cm)
Waist - 22 3/4" - 23 1/2" (58-60 cm)
Hips - 33 3/4" - 34 1/2" (84-88 cm)
Size S
Bust - 33 3/4" - 34 1/2" (84-88 cm)
Waist - 25 1/4" - 26 3/4" (64-68 cm)
Hips - 36 1/4" - 37 3/4" (92-96 cm)
Size M
Bust - 36 1/4" - 37 3/4" (92-96 cm)
Waist - 28 1/4" - 29 3/4" (72-76 cm)
Hips - 39 1/4" - 40 3/4" (100-104 cm)
Size L
Bust - 39 1/4" - 40 3/4" (100-104 cm)
Waist - 31 1/2" - 33" (80-84 cm)
Hips - 42 1/2" - 44" (108-112 cm)
Size XL
Bust - 42 1/2" - 44" (108-112 cm)
Waist - 34 1/2" - 36 1/4" (88-92 cm)
Hips - 45 1/2" - 47 1/2" (116-120 cm)
EXTRA CHARGES:
Sizes from XS to XL = standard price (+$50 for individual measurements)
Sizes from XXL to ... = +30% extra charge (individual measurements included).
Extra charges are applied because we make significant changes in the construction, it takes more time and materials for its production. These customizations are individual and result in better fit and support provided by the gown.
Attention! We can repeat this model only with different beads and accessories. Those from the photos are no longer available.
Please pay attention that costume colors can differ in real life. It depends on the settings on your phone/laptop.
If you have any questions or would like to place a custom order, don’t hesitate to write to us here or directly at dressartmystery@gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Medieval wool hooded cloak, Little Red Hiding Hood
Write a review
Tax included.
Shipping calculated at checkout.
Materials
-
wool, cotton, soutache trim, handmade applications
Description
Bright and outstanding red coat made of wool with cotton linen. It was inspired by the fairish character of Little Red Hiding Hood. But, as the coat is quite universal, you can complement almost any historical or fantasy look with it. The coat has an adjustable hood on the top. It is decorated with a handmade application and soutache trim.
You can order cloak and hood separately as well.
The cloak is made to order
|
From Ukraine |
Ready to dispatch in 2–3 weeks |
Returns and exchanges accepted____________________________________________________
♥See all our Coats&Jackets collection
♥ Check out our store on Etsy
____________________________________________________
Please let us know your measurements:
- size chosen from the size chart below:
Size S-M
Bust - to 41" (104 cm)
Height - to 69 1/3" (176 cm)
Size L-XL
Bust - to 45 2/3" (116 cm)
Height - to 73 1/4" (186 cm)
EXTRA CHARGES:
Sizes over XL = +15% extra charge
Extra charges are applied because it takes more time and materials for its production.
It is possible to recreate this costume with other materials and coloring (text us for a pay details).
If you have any questions or would like to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Miss Peregrine Victorian jacket
Write a review
Tax included.
Shipping calculated at checkout.
Materials
-
Jacquard, Cotton, Satin, Viscose linin
Description
One more variation of a fantastic coat inspired by exuberant Miss Perigregrine from a film Peregrine's Home For Peculiar Children.
A wonderful image created by Eve Green hasn't stopped to astonish us so we have made another coat from bright blue patterned jacquard fabric.
We have been following the examples of Victorian age fashion tendency in our works.
The coat is slim, wonderfully fits the shape and models the waist with lacing on the back.
Will become a pompous item in the wardrobes of those who love an original style of garments.
You can choose one of the variations: with handmade embroidery on the sleeves or without it.
Coat is made to order.
|
From Ukraine |
Ready to dispatch in 4–6 weeks |
Returns and exchanges accepted____________________________________________________
♥See all our Coats&Jackets collection
♥ Check out our store on Etsy
____________________________________________________
Please let us know your measurements:
- full height from head to toe;
- upper arm circumference;
- size chosen from the size chart below:
Size XS
Bust - 30 3/4" - 31 1/2" (78-80 cm)
Waist - 22 3/4" - 23 1/2" (58-60 cm)
Hips - 33 3/4" - 34 1/2" (84-88 cm)
Size S
Bust - 33 3/4" - 34 1/2" (84-88 cm)
Waist - 25 1/4" - 26 3/4" (64-68 cm)
Hips - 36 1/4" - 37 3/4" (92-96 cm)
Size M
Bust - 36 1/4" - 37 3/4" (92-96 cm)
Waist - 28 1/4" - 29 3/4" (72-76 cm)
Hips - 39 1/4" - 40 3/4" (100-104 cm)
Size L
Bust - 39 1/4" - 40 3/4" (100-104 cm)
Waist - 31 1/2" - 33" (80-84 cm)
Hips - 42 1/2" - 44" (108-112 cm)
Size XL
Bust - 42 1/2" - 44" (108-112 cm)
Waist - 34 1/2" - 36 1/4" (88-92 cm)
Hips - 45 1/2" - 47 1/2" (116-120 cm)
EXTRA CHARGES:
Sizes from XS to XL = standard price (+$50 for individual measurements)
Sizes from XXL to ... = +30% extra charge (individual measurements included).
Extra charges are applied because we make significant changes in the construction, it takes more time and materials for its production. These customizations are individual and result in better fit and support provided by the gown.
It is possible to recreate this costume with other materials and coloring (text us for a pay details).
If you have any questions or would like to place a custom order, don’t hesitate to write to us directly at dressartmystery [!at] gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Miss Peregrine Victorian jacket black
1 Review
Tax included.
Shipping calculated at checkout.
Materials
-
wool, coton satin, viscose lining
Description
“Only birds can manipulate time. Therefore, all time manipulators must be able to take the form of a bird.”
― Ransom Riggs, Miss Peregrine's Home For Peculiar Children
Amazing victorian long jacket, inspired by "Miss Peregrine's Home for Peculiar Children" and magnificent Eva Green as well.
A perfect combination of fashion trends of the Victorian era and the dark elegance of Miss Peregrine.
It will be great for theme parties, photoshoots, victorian picnic, and casual wearing.
The coat is made to order.
|
From Ukraine |
Ready to dispatch in 4–6 weeks |
Returns and exchanges accepted____________________________________________________
♥See all our Coats&Jackets collection
♥ Check out our store on Etsy
____________________________________________________
Please let us know your measurements:
- full height from head to toe;
- upper arm circumference;
- size chosen from the size chart below:
Size XS
Bust - 30 3/4" - 31 1/2" (78-80 cm)
Waist - 22 3/4" - 23 1/2" (58-60 cm)
Hips - 33 3/4" - 34 1/2" (84-88 cm)
Size S
Bust - 33 3/4" - 34 1/2" (84-88 cm)
Waist - 25 1/4" - 26 3/4" (64-68 cm)
Hips - 36 1/4" - 37 3/4" (92-96 cm)
Size M
Bust - 36 1/4" - 37 3/4" (92-96 cm)
Waist - 28 1/4" - 29 3/4" (72-76 cm)
Hips - 39 1/4" - 40 3/4" (100-104 cm)
Size L
Bust - 39 1/4" - 40 3/4" (100-104 cm)
Waist - 31 1/2" - 33" (80-84 cm)
Hips - 42 1/2" - 44" (108-112 cm)
Size XL
Bust - 42 1/2" - 44" (108-112 cm)
Waist - 34 1/2" - 36 1/4" (88-92 cm)
Hips - 45 1/2" - 47 1/2" (116-120 cm)
EXTRA CHARGES:
Sizes from XS to XL = standard price (+$50 for individual measurements)
Sizes from XXL to ... = +30% extra charge (individual measurements included).
Extra charges are applied because we make significant changes in the construction, it takes more time and materials for its production. These customizations are individual and result in better fit and support provided by the gown.
Handmade embroidery on the sleeve can be changed especially for you (text us for a pay details). Also, we can tailor this coat according to your individual measurements (+$50 to the regular price).
It is possible to recreate this costume with other materials and coloring (text us for a pay details).
If you have any questions or would like to place a custom order, don’t hesitate to write to us directly at dressartmystery [!at] gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized