Welcome to a tailoring mystery
We are your Fairy Godmothers, who incarnate emotions into costumes. We are here to make your dreams come true!
Novelties at the store
View all
Cottagecore fantasy fairy pink cotton costume
♥MATERIALS
cotton, viscose, plastic bones
____________________________________________________
♥DESCRIPTION
The dress is inspired by fairies and cottagecore fashion. The romantic and nature-driven outfit with floral touches will make you feel magical. It is comfortable and stylishly elegant without being too grown up or formal. This outfit is perfect for the young at heart. It would be an excellent choice for tender photo shootings, and fairy-inspired events so as for everyday wear.
____________________________________________________
♥DETAILS
The costume consists of a blue viscose shirt, pastel pink viscose cotton skirt and cotton shaping corsage floral with mostly plastic bones.
PAY ATTENTION! You can order the full costume or any of its elements separately. You can also combine them with other cottagecore-inspired clothing in our store.
____________________________________________________
♥SHIPPING
We provide standard airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
| From Ukraine | Ready to dispatch in 3–4 weeks |
Need it by a specific date? Contact seller
Returns and exchanges accepted
Exceptions may apply.
____________________________________________________
♥CUSTOM ORDERS
It is possible to recreate this costume with other materials and colouring (text us for details). If you have any questions or want to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
- See all Cottagecore dresses
- See all Fantasy dresses
- Check out our store on Etsy
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Cottagecore fantasy renaissance viscose jacquard costume
Cottagecore-inspired costume in fantasy renaissance style handmade of viscose and jacquard.
♥MATERIALS
viscose, jacquard, beads
____________________________________________________
♥DESCRIPTION
The dress is inspired by fairies, cottagecore and IV century fashion. The romantic outfit with historical touches will make you feel magical. It is comfortable and stylishly elegant without being too grown up or formal. This outfit is perfect for the young at heart. It would be an excellent choice for tender photo shootings and fairy-inspired events.
____________________________________________________
♥DETAILS
The costume consists of an olive jacquard corset and a beige viscose dress. It is elegantly decorated with beads on the sleeves.
PAY ATTENTION! You can order the full costume or any of its elements separately. You can also combine them with other cottagecore-inspired clothing in our store.
____________________________________________________
♥SHIPPING
We provide standard airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
| From Ukraine | Ready to dispatch in 3–4 weeks |
Returns and exchanges accepted
Exceptions may apply.
____________________________________________________
♥CUSTOM ORDERS
It is possible to recreate this costume with other materials and colouring (text us for details). If you have any questions or want to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
- See all Cottagecore dresses
- See all Fantasy dresses
- Check out our store on Etsy
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Renaissance hair net snood with pearl beads
Materials
-
braided yarn, faux pearl beads
Description
A pretty and convenient beaded hair net snood for your Renaissance or Tudor style costume. It will complement your historical look and will be a practical and useful item of headwear, especially if you're very busy or active - you don't have to style your hair, you may just put it in the hair net and look great!
We have two types of nets - with small (2, 3, and 4 pictures) and big beads (5, 6, and 7 pictures). Just choose your option while ordering.
Please mind, that the accessory in the first picture is an example of how you can use this net and is not included in the price.
The hair net is made to order.
|
From Ukraine |
Ready to dispatch in 1–2 weeks |
Returns and exchanges accepted ____________________________________________________
♥See all our Accessories
♥See our Renaissance dresses
____________________________________________________
=SHIPPING=
We provide standard airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
=CUSTOM ORDERS=
It is possible to recreate this hair net with other materials and coloring (text us for details).
If you have any questions or would like to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Ukrainian poppy headdress
Materials
-
wire framework, artificial flowers, artificial plants, decorations, ribbon
Description
A gorgeous flower witch headdress for weddings, LARP festivals, parties, and photoshoots. This headpiece will be an awesome accessory for your fairy, gothic, pagan, or fantasy costume.
The framework for this headdress is made of wire and decorated with artificial poppies flowers, leaves, and viburnum (one of the classical Ukrainian symbols). The headdress has an adjustable rubber band in the back, so you can it can bind firmly around the head according to your measurements.
The size is universal.
The headpiece is made to order.
|
From Ukraine |
Ready to dispatch in 1–2 weeks |
____________________________________________________
♥See other headdresses.
____________________________________________________
We provide Standard airmail shipping. Express shipping is temporarily unavailable in our country.
If you have any questions don’t hesitate to write to us at dressartmystery@gmail.com.
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Collection list
Crimson Peak Inspired
View all
Victorian gothic black velvet Lucile Sharpe Crimson Peak costume
♥MATERIALS
cotton velvet, taffeta, lace, handmade flowers, glass beads
____________________________________________________
♥DESCRIPTION
Victorian gothic Lucille Sharpe cosplay black velvet dress inspired by Crimson Peak outfits. Wonderful dress inspired by Victorian age fashion plates of the second half of 1870-s. It consists of a jacket and a skirt. The jacket is decorated with thin soft lace and with "macrame" lace. The strict romance of this dress is achieved by artificial flowers that have been made by hand, especially for this model of dress. The jacket has comfortable and functional lacing along its back, which provides a perfect fit and comfortable wearing. The skirt has inserted lacing to regulate its pleats while creating a classical Victorian silhouette. The model of this dress has an open neckline but additionally, you can order a detachable chemisette - traditional detail of the 19th-century costume. In the fashion of the Victorian age, one and the same dress could be worn for walks, with a strictly covered top of it, so as a costume for the evening dinner, when it was acceptable to be with an open neckline. The costume is perfect for photoshoots, theme weddings, Victorian age-styled parties and victorian picnics.
PLEASE NOTICE The model in the photo is wearing a petticoat and a bustle cage to achieve the visual volume effect of the Victorian skirt. Petticoat, chemisette and the bustle cage aren't included in the price of the costume but you can order them independently:
- Bustle cage
- Petticoat
- Chemisette
____________________________________________________
♥DETAILS
- the jacket and skirt are performed of cotton velvet and taffeta (it is possible to recreate this costume with natural silk in custom order).
- buttons are velveted and handmade.
- the skirt is made of taffeta.
- completed with basque from the same material as the jacket.
- dress is decorated with different kinds of laces and hand-made voluminous flowers and beads.
____________________________________________________
♥SHIPPING
We provide standard airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
| From Ukraine | Ready to dispatch in 4–6 weeks |
Need it by a specific date? Contact seller
Returns and exchanges accepted
Exceptions may apply.
____________________________________________________
♥CUSTOM ORDERS
It is possible to recreate this costume with other materials and colouring (text us for details).
If you have any questions or want to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
- See all our Victorian collection
- See all our Gothic collection
- Check out our store on Etsy
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Edwardian silk Edith Cushing's Crimson Peak yellow dress
♥MATERIALS
Silk Dupioni, Cotton lining, Handmade embroidery, Beads
____________________________________________________
♥DESCRIPTION
Edwardian Edith Cushing silk dress inspired by Crimson Peak costume designs. We really love this movie and creating replicas of the costumes worn by the main characters is really delightful!
____________________________________________________
♥DETAILS
The costume consists of a skirt, jacket, and belt. The dress and all details are made of silk Dupion with cotton lining and decorated with handmade embroidery and beads. The dress is made to order.
____________________________________________________
♥SHIPPING
We provide standard airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
| From Ukraine | Ready to dispatch in 6–8 weeks |
Need it by a specific date? Contact seller
Returns and exchanges accepted
Exceptions may apply.
____________________________________________________
♥CUSTOM ORDERS
It is possible to recreate this costume with other materials and colouring (text us for details).
If you have any questions or want to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
- See all our Edwardian collection
- See all our Crimson Peak collection
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized
Victorian gothic black taffeta Lucille Sharpe Crimson Peak costume
♥MATERIALS
taffeta or satin, соtton velvet, three types of lace, glass beads
____________________________________________________
♥DESCRIPTION
Victorian gothic Lucille Sharpe cosplay black taffeta dress inspired by Crimson Peak outfits. A XIX century costume for a graceful Victorian lady. Created with historical patterns, this costume was made to display the major trademarks of the era’s fashion. The dress has a distinguishing silhouette with a bustle, plume, and tight jacket’s waist. We were inspired by old Victorian postcards, XIX century fashion magazines, as well as Victorian-themed movies. The dress is made to order.
Please take attention!
Red taffeta rose is NOT included in the costume! Also, we changed the type of lace which we use on this costume! Please see the photos!
____________________________________________________
♥DETAILS
The costume consists of the underskirt, overskirt, and jacket. The underskirt has an adjustable plume. The jacket is decorated with lace. It has steel spring bones and lacing on the back. Our model in photos also wears a bustle cage and petticoat which are not included. But you can order them independently.
- Bustle cage
- Petticoat
____________________________________________________
♥SHIPPING
We provide standard airmail shipping by default, but another option is express shipping via UPS, please, contact us for details.
| From Ukraine | Ready to dispatch in 4–6 weeks |
Need it by a specific date? Contact seller
Returns and exchanges accepted
Exceptions may apply.
____________________________________________________
♥CUSTOM ORDERS
It is possible to recreate this costume with other materials and colouring (text us for details). If you have any questions or want to place a custom order, don’t hesitate to write to us at dressartmystery@gmail.com.
- See all Gothic dresses
- See all our Victorian collection
- Check out our store on Etsy
-
Processing time
All items are made to order. Production time is usually 1-8 weeks (depends on the product).
-
Tracking the delivery of your order
Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services. There are also independent services such as www.17track.net.
-
Estimated shipping times
- North America: 2-4 weeks
- Europe: 2-3 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and your location.
-
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
Returns, exchanges and cancellations
We accept returns and exchanges.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations. But please contact me if you have any problems with your order.
-
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
-
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
-
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
-
Problems with delivery
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
-
Custom and personalized